Watershed Management

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 Commissioner of Watershed Management | Mikita Browning  


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The Department of Watershed Management is a trusted regional public utility serving 1.2 million customers each day.  Core services of the Department include treatment and delivery of safe drinking water, treatment and collection of wastewater and management of stormwater in the City of Atlanta.

To distinguish ourselves as leaders in innovation, service and value.


  • Delivering excellent customer service through a motivated, skilled, and empowered workforce 

  • Ensuring treatment and delivery of high quality drinking water as well as collection and reclamation of wastewater to a high standard while implementing innovative solutions for resource recovery 

  • Sustainable stormwater management, integrated planning and mitigation of the adverse impacts of flooding, while leveraging partnerships to protect, restore and enhance our watersheds 

  • Building the capacity to be a strong partner in the resilience of our City

Core Values 
Teamwork: focusing our collective strengths to deliver service

Integrity: adhering to high ethical standards; doing the right thing at the right time for the right reasons

Customer Centric: understanding needs and delivering on our promises

Accountability: accepting responsibility for our actions

Employee Commitment: valuing our employees as our most valuable resource


For in-depth Department information please click here to go to  

Contact Information  

City of Atlanta 
Department of Watershed Management
72 Marietta Street NW
Atlanta, Georgia 30303

Call: 311 or 404-546-0311 for Customer Service Requests / Water & Wastewater Emergencies (Main breaks, sewer spills etc.)
Call Center eFax: 404-979-6787-- Documents required to start water service

All Media Inquiries 404-546-3200 or email dwmmediainquiries@atlantaga.gov

Xổ số Tây Ninh tuần trướcOpen Records Request:


**** Our offices are currently closed to the public. ****
To align with the City’s current operating environment as the result of the global pandemic, if you currently do not have water at your property, please call ATL311 at 404-546-0311.

If you are applying for new water and sewer service, please call ATL311 at 404-546-0311. 


**** Payment Communication: **** 
In response to the Coronavirus (COVID-19) public health pandemic, the Department of Watershed Management (DWM) has implemented actions to adjust its operations and services to ensure the safety and health of employees and members of the public. Therefore, our Walk-in Centers are closed to the public. Alternative methods to pay your water and sewer bill include: Western Union; online payments at payatlwateronline.com; Atlanta City Hall-DropBox; or mail checks to City of Atlanta, P.O. Box 105275, Atlanta, GA 30348. 


Where and how can I pay my water/sewer bill?

  • By phone at 404-658-6500 (Option 1)

  • to pay your bill online using our convenient and secure online bill payment service.

  • Pay-by-Text (requires registering and enrolling online)
  • P.O. Box 105275, Atlanta, GA 30348
  • Western Union (i.e. Kroger, Publix) or any other participating Western Union location.  To find a location near you, click here for  or 
  • Bill pay though personal bank
  • Walmart Click here for more details

  • Night Deposit Drop Box at City Hall (68 Mitchell Street)

 In person with credit card, debit card, check or money order at DWM Customer Service Centers: CLOSED TO THE PUBLIC DUE TO THE GLOBAL PANDEMIC

  • City Hall - 55 Trinity Avenue
  • 2 City Plaza - 72 Marietta Street


Key Executive Team Members 

Office of Financial Administration
Mohamed Balla 
Deputy Commissioner

Office of Water Treatment and Reclamation
Quinton Fletcher
Deputy Commissioner

Office of Linear Infrastructure Operations
Darren Boykin
Deputy Commissioner

Office of Communications and Community Relations
Scheree Rawles
Director of Communications
Tel: 404-546-3200

Office of Customer Care and Billing Services
Eric Hawkins 
Deputy Commissioner

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